Shipping policy

Shipping Policy

Shipping Times

We process all orders within 1–3 business days after payment has been received.

Estimated delivery times:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 5–10 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or peak holiday seasons.

Order Processing

Orders are processed Monday through Friday (excluding public holidays). Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Costs

Shipping costs are calculated at checkout.

We may occasionally offer Free Shipping on selected promotions or minimum order values.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrect addresses provided by customers.

Delayed or Lost Packages

If your package is significantly delayed or appears to be lost, please contact us at info@neck-fan.de. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: info@neck-fan.de

We aim to respond to all inquiries within 24–48 business hours.